Sameh Enterprises Blog
The Impact of Good Customer Service on Patient Experience
One of folks we follow on twitter @RaganHealth, posted a story where one of their bloggers (Jessica Levco) had to go to an ER for an eye issue. She was undecided between two local hospital ED’s, and was trying to decide where to go. “Then, I narrowed my choice to two big-name hospitals in Chicago, both of equal distance from my condo and of equal reputation. Figuring out whether my insurance would be accepted would be the deciding factor. I called the ER admissions at Hospital One to see whether my insurance would work. I was...
read moreHey Doc, What Does the Internet Say About You?
The Pew research group along with the California Health Care foundation published a survey recently on the topic of how consumers use the internet to research health information. A summary of the results are below: 66% of internet users look online for information about a specific disease or medical problem (perennially in the top spot). 56% of internet users look online for information about a certain medical treatment or procedure. 44% of internet users look online for information about doctors or other health professionals. 36% of internet...
read moreAnother Example of How an Educated Consumer Reduces Healthcare Costs
There was an article in yesterdays WSJ about a strategy to reduce hospital readmissions. According to the federal Agency for Healthcare Research and Quality, 4.4 million hospital stays are a result of potentially preventable re-admissions. This additional care adds more than $30 billion a year to the nation’s health-care tab, or $1 of every $10 spent on hospital care. Until now, there has been little attention given to root causes for re-admits. Upon examination, researchers are finding that lack of patient understanding of post discharge...
read moreSocial Media for Internal Communications
One of the great things about living in the Chicago area is that I am able to attend events that I might not normally attend if they were in other cities. Such was last week’s Modern Healthcare/Studer Group’s “Best Places to Work conference. One of the sessions was a topic near and dear to my heart, social media, but this time the spin was a bit different. Instead of focusing on external communications (patients/community), it focused on using the platform to communicate with employees. The moderator was Kriss Dunn who runs two...
read moreAlternative Power Sources
Saving Money and Doing Nothing Else Last night I was writing this piece, I was writing about my usually reliable power generation company ComEd. Well, today, and some 20 hours without power and no prospects for another 10 or so; and I don’t know if I would maintain the same opinion. Yes, delivering power during a season particularly hard hit with tornadoes is an arduous task. Yet the real task at hand is not even being discussed in the halls of congress. The task at hand is the economy stupid. The economy needs a poster child. That poster...
read moreThrough My Eyes
Technology can improve our lives in many ways. My blog will explore ways in which we can experience more of the good things technology brings to our lives. I captured this photo of a solar farm in Spain last year while on a bus. Spain is the world leader in solar farms. Originally published 6/20/11 in the blog Through My Eyes Bookmark on Delicious Digg this post Recommend on Facebook share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post
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