Sameh Enterprises, Inc.
Stage 2 is coming. Soon enough you’ll have an opportunity. No, you’ll have a responsibility to get your patients to communicate with you through your portal. Some of you are already using a portal successfully. Others, not so much. Let’s look at some of the success factors behind successful adoption and why you should pay attention. The first reason to pay attention is money. ...
read moreThe message began, “Hello, this is Mrs. John Andrews and I’m calling for Dr. Nicholas.” The message continues, “I was in the shower when my cat came in to the bathroom”. As an answering service owner, you know by now that nothing good could possibly come from this call. “When the cat jumped on the sink and with her tail, she knocked my prescription off the sink and some fell into...
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In yesterday’s WSJ Marketplace section, (also online) there was an article that caught my eye. It talked about how cell phone providers are trying to hold on to the revenue for voice minutes, even though voice usage has dropped over the last few years. While the information on the economics of cell phone plans was interesting, what was more intriguing was the trend data driving the change....
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In a 5/16 Physician’s Practice blog post, the author, Erica Adler writes about the benefits and considerations of physician’s text messaging with their patients. Some of the concerns Adler cites in her article include: 1. Physician Contact – If patients are texted from a providers cell, one risks patients’ obtaining access to the provider’s cell number, which, beyond physician...
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Last Thursday my friend had an appointment with his doctor at 7:30pm. My friend usually runs late, so I wasn’t surprised when he abruptly ended our phone call in order to call his doctor to report he was running late. He called the doctor’s office only to be informed that the office was closed for the night. At his insistence, the call center operator dialed a private line within the...
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There was an article in yesterdays WSJ about a strategy to reduce hospital readmissions. According to the federal Agency for Healthcare Research and Quality, 4.4 million hospital stays are a result of potentially preventable re-admissions. This additional care adds more than $30 billion a year to the nation’s health-care tab, or $1 of every $10 spent on hospital care. Until now, there has been...
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