Sameh Enterprises, Inc.
Regarding portal use, how do you educate your patients? Or perhaps the question can be phrased; where do you educate your patients? I ask the question with this twist to make a point. A touch point if you will allow me. Patient education is something you do at touch points – every touch point you can think of. Let’s first examine what I mean by touch points. A touch point is a...
read moreStage 2 is coming. Soon enough you’ll have an opportunity. No, you’ll have a responsibility to get your patients to communicate with you through your portal. Some of you are already using a portal successfully. Others, not so much. Let’s look at some of the success factors behind successful adoption and why you should pay attention. The first reason to pay attention is money. ...
read moreThe message began, “Hello, this is Mrs. John Andrews and I’m calling for Dr. Nicholas.” The message continues, “I was in the shower when my cat came in to the bathroom”. As an answering service owner, you know by now that nothing good could possibly come from this call. “When the cat jumped on the sink and with her tail, she knocked my prescription off the sink and some fell into...
read more
When we discuss patient portals, emphasis is frequently placed on the patient benefit. For a change, let’s discuss the potential benefit to a healthcare practice. Incoming phone calls force staff to either drop what they are doing or allow the call to go to voice mail. Voice mail forces the user to retrieve the message – a time consuming prospect. This process may take as long, or often, even...
read more
In yesterday’s WSJ Marketplace section, (also online) there was an article that caught my eye. It talked about how cell phone providers are trying to hold on to the revenue for voice minutes, even though voice usage has dropped over the last few years. While the information on the economics of cell phone plans was interesting, what was more intriguing was the trend data driving the change....
read more
We’ve been involved with patient portals for over a decade. We recall early articles reciting survey results. In one early memorable article, a survey by Harris interactive indicated that of patients who had internet access, 78% of patients want to use the internet to communicate with their doctors. But, are we there yet? Last month, we read another article. Guess what. 78% of patients...
read more