Posted by Janet Lifshitz Sameh on May 21, 2012 in Blog, Healthcare Communications, Medical Practice Support, Patient Experience, Patient Support
In a 5/16 Physician’s Practice blog post, the author, Erica Adler writes about the benefits and considerations of physician’s text messaging with their patients. Some of the concerns Adler cites in her article include:
1. Physician Contact – If patients are texted from a providers cell, one risks patients’ obtaining access to the provider’s cell number, which, beyond physician...
read more
Posted by Joseph Sameh on Apr 10, 2012 in Blog, Medical Practice Support, Patient Experience, Patient Support
Last Thursday my friend had an appointment with his doctor at 7:30pm. My friend usually runs late, so I wasn’t surprised when he abruptly ended our phone call in order to call his doctor to report he was running late.
He called the doctor’s office only to be informed that the office was closed for the night. At his insistence, the call center operator dialed a private line within the...
read more
Posted by Joseph Sameh on Apr 1, 2012 in Blog, Healthcare Communications, Medical Practice Support, Patient Experience, Patient Portals
We’ve been involved with patient portals for over a decade. We recall early articles reciting survey results. In one early memorable article, a survey by Harris interactive indicated that of patients who had internet access, 78% of patients want to use the internet to communicate with their doctors. But, are we there yet?
Last month, we read another article. Guess what. 78% of patients...
read more
Posted by Janet Lifshitz Sameh on Feb 7, 2012 in Blog, Healthcare Communications, Patient Experience
One of folks we follow on twitter @RaganHealth, posted a story where one of their bloggers (Jessica Levco) had to go to an ER for an eye issue. She was undecided between two local hospital ED’s, and was trying to decide where to go.
“Then, I narrowed my choice to two big-name hospitals in Chicago, both of equal distance from my condo and of equal reputation. Figuring out whether my...
read more