Blog

Texting with Patients – Good Idea?

Texting with Patients – Good Idea?

In a 5/16 Physician’s Practice blog post, the author, Erica Adler writes about the benefits and considerations of physician’s text messaging with their patients. Some of the concerns Adler cites in her article include: 1.  Physician Contact – If patients are texted from a providers cell, one risks patients’ obtaining access to the provider’s cell number, which, beyond physician...

read more

When Office is Closed, Sorta…

When Office is Closed, Sorta…

Last Thursday my friend had an appointment with his doctor at 7:30pm. My friend usually runs late, so I wasn’t surprised when he abruptly ended our phone call in order to call his doctor to report he was running late. He called the doctor’s office only to be informed that the office was closed for the night. At his insistence, the call center operator dialed a private line within the...

read more

Portals – Are We There Yet?

Portals – Are We There Yet?

We’ve been involved with patient portals for over a decade. We recall early articles reciting survey results. In one early memorable article, a survey by Harris interactive indicated that of patients who had internet access, 78% of patients want to use the internet to communicate with their doctors.  But, are we there yet? Last month, we read another article. Guess what. 78% of patients...

read more

Clinical Trials and the Human Touch

Clinical Trials and the Human Touch

Craig Lipset, who heads clinical innovation at Pfizer, is conducting an innovative post approval clinical trial. His idea is to see how cost and process are impacted by recruiting and monitoring patients only via personal technology, social media, and the internet. In an interview  posted 3/12/2012 with Ed Silverman, on Pharmalot blog, Craig gave an update on the trial’s progress. Pfizer has...

read more

The Impact of Good Customer Service on Patient Experience

The Impact of Good Customer Service on Patient Experience

One of folks we follow on twitter @RaganHealth, posted a story where one of their bloggers (Jessica Levco) had to go to an ER for an eye issue.   She was undecided between two local hospital ED’s, and was trying to decide where to go. “Then, I narrowed my choice to two big-name hospitals in Chicago, both of equal distance from my condo and of equal reputation. Figuring out whether my...

read more

Hey Doc, What Does the Internet Say About You?

Hey Doc,  What Does the Internet Say About You?

The Pew research group along with the California Health Care foundation published a survey recently on the topic of how consumers use the internet to research health information. A summary of the results are below: 66% of internet users look online for information about a specific disease or medical problem (perennially in the top spot). 56% of internet users look online for information about a...

read more